How we use your information
This privacy notice tells you what to expect when MWR Media Ltd collects personal information. It applies to information we collect about:
- Visitors to our website;
- Surveys conducted using Survey Monkey
- Complaints in relation to a data protection or freedom of information complaint or enquiry;
- People who use our services, eg who subscribe to our newsletter, undertake training or request information from us;
Visitors to our websites
When someone visits www.eioperator.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
What personal information do we collect? What information do we ask for, and why?
We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary.
You do not have to give us any personal information in order to access some parts of this website.
However, if you wish to register on this website, subscribe to training, request further information, or provide content for inclusion on this website (e.g. blogs or other online forums) we may collect the following personal information from you:
- name, address, phone number and email address; and
- gender, employment details and education details.
- NRoSO membership number (if applicable)
You may also choose to provide additional voluntary information in the course of your use of this website.
In addition, we may automatically collect information about the website that you came from or are going to. We also collect information about the pages of this website which you visit, IP addresses, the type of browser you use and the times you access this website. However, this information is aggregated and is not used to identify you.
The personal information we collect allows us to:
- provide the products and services you have ordered;
- verify your identity and details of your payment method or credit card amount;
- administer our website and provide customer services;
- meet legal, regulatory and compliance requirements;
- monitor and analyse the use of any account to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime;
- gather management information to form statistical and trend analysis;
- communicate with you;
- investigate any complaints about this website;
- personalise your experience of this website; and
- contact you about our products and services which we think might be of interest to you (where we have the appropriate permissions to do so; please see section ‘Marketing Communications’ for more information).
We may employ the services of third party service providers to help us in certain areas, such as website hosting, maintenance, mailing services. In some cases, the third party may receive your information. However, at all times, we will control and be responsible for the use of your information.
We may use aggregated information, so we can administer and improve our website, analyse trends, gather broad demographic information and detect suspicious or fraudulent transactions. We may pass this information to third parties.
If you provide a credit or debit card, we may also use third parties to check the validity of the sort code, account number and card number you submit in order to prevent fraud as well as to process any transaction you attempt via the website.
If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and money laundering, for example when:
- checking details in applications for credit and credit related or other facilities
- managing credit and credit related accounts or facilities
- recovering debt
- checking details on proposals and claims for all types of insurance
- checking details of job applicants and employees.
Where you have given us the appropriate permissions during the registration process to the website/website services (as applicable), we may from time to time contact you by email, SMS, telephone or post about our products and services that may be of interest to you.
If at any point, you would like to opt-out of receiving such marketing communications from us, or would like to change the channels that we use to contact you, please click on the unsubscribe link at the bottom of any emails you receive, or email us, stating your preferences, at firstname.lastname@example.org
We use our own in-house staff to provide and deliver our e-newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter.
Security and performance
MWR Media Ltd uses a third-party service to help maintain the security and performance of the EiOPERATOR website. To deliver this service it may be necessary to processes the IP addresses of visitors to the EiOPERATOR website.
We use a third party service, WordPress.com, to publish our website. We use a standard WordPress service to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it.
Surveys on the EiOPERATOR website
From time to time, we may use a third-party tool to seek feedback from users about their experience using the EiOPERATOR website. We will only use the information to improve our site, and ensure we provide a good service. We will use the information only in ways that will not identify anyone, and we will not make any attempt to identify anyone from the information we collect.
People who contact us via social media
We use in-house staff to manage our social media interactions.
If you send us a private or direct message via social media the message will be stored by MWR Media Ltd for three months. It will not be shared with any other organisations.
People who call our office
When you call MWR Media Ltd, we will manually collect information about you and the reason for your call. We use this information to help answer your enquiry as well as to improve our efficiency and effectiveness. We will retain this information for three months. It will not be shared with any other organisations.
People who email us
Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.
People who make a complaint to us
When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We do compile statistics showing information like the number of complaints we receive, but not in a form which identifies anyone.
We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.
We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.
Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.
People who use EiOPERATOR services
MWR Media Ltd offers training to UK sprayer operators.
We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have undertaken a training module to carry out a survey to find out if they are happy with the level of service they received. When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.
What will we do with the information you provide to us?
All of the information you provide when using or subscribing to the EiOPERATOR website, will only be used for the purpose of managing your subscription, monitoring and progressing your training, or to fulfil legal or regulatory requirements if necessary.
We will not share any of the information you provide during the sign-up process with any third parties for marketing purposes. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so
You are legally entitled to request details of the personal information which we hold about you, under the UK’s Data Protection Act 1998.
We will only use the contact details you provide us to contact you to process your subscription and where requested, to update you with industry news and information or to monitor your training.
Our site contains links to other websites over which we have no control. We are not responsible for cookie policies or practices of other websites to which you choose to link from this site. We encourage use to review the privacy & cookie policies of those other websites, so you can understand how they collect, use and share your personal information.
We have implemented reasonable technical and organisational measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration or disclosure. However, the Internet is an open system and we cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal information for improper purposes.
Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information we hold about you.
You can read more about these rights here: https://ico.org.uk/for-the-public/
Complaints or queries
MWR Media Ltd tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
We are happy to provide any additional information or explanation needed with regard to our collection and use of data. Any requests for this should be sent to the address below.
Access to personal information
MWR Media Ltd tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:
- give you a description of it;
- tell you why we are holding it;
- tell you who it could be disclosed to; and
- let you have a copy of the information.
To make a request to MWR Media Ltd for any personal information we may hold you need to put the request in writing to the address provided below.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting us at the address below.
Sale of the Business
In the event that the business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.
We keep our privacy notice under regular review. This privacy notice was last updated in May 2018.
How to contact us
Please write to us at:
MWR Media Ltd, Waterside House, Falmouth Road, Penryn, Cornwall, TR10 8BE
Or email us at email@example.com